Refund & Returns Policy
Easy. Fair. Customer Friendly.
At MR. 1989 Premium Leather’s, we want you to be happy with your purchase. If you receive a damaged, defective or incorrect product, please contact us so that we can review the issue and assist you with the appropriate resolution.
01. Return Eligibility
A return or replacement request may be accepted when:
- The product is damaged or defective when delivered.
- You received an incorrect product.
- The product received is different from the product ordered.
- The product has a manufacturing defect.
The product must be unused and returned in its original condition, including original packaging, tags and accessories where applicable.
02. Return Request Period
Please contact us within 7 days of receiving your order if you need to request a return or replacement.
Requests submitted after this period may not be accepted unless otherwise required by applicable law.
03. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, usage or product-specific reasons.
Returns may not be accepted for products that:
- Have been used or worn.
- Have been damaged after delivery.
- Have been altered or modified.
- Are missing original packaging, tags or accessories.
- Show signs of normal wear and tear.
- Are returned without prior approval.
04. How to Request a Return
To request a return or replacement, please contact us through our Contact Us page with:
- Order number
- Customer name
- Product name
- Reason for return
- Clear photographs of the product
- Photographs of the packaging, where applicable
Our team will review your request and provide further instructions.
05. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
For faster assistance, we recommend taking photographs or videos of the package and product immediately after delivery.
After reviewing the issue, we may offer a replacement, refund or another suitable resolution depending on the circumstances.
06. Refunds
Once your return has been received and inspected, we will review the product and notify you regarding the status of your refund.
If your refund is approved, the eligible amount will be processed through the applicable payment method or refund process.
The time taken for the amount to reflect in your account may depend on your bank or payment service provider.
07. Shipping Charges
Original shipping charges, if applicable, may not be refundable unless the return is due to a damaged, defective or incorrect product received from us.
Return shipping arrangements may vary depending on the reason for the return and the outcome of our review.
08. Product Exchange
Where applicable, an exchange may be offered for an eligible damaged, defective or incorrect product.
Exchange availability will depend on product availability at the time the request is processed.
09. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may not be possible once an order has been processed, packed or dispatched.
10. Refund Processing
Approved refunds will be initiated after the returned product has been received and inspected.
The actual time for the refund to appear in your account may vary depending on the payment method and financial institution.
11. Contact Us
For return, replacement or refund-related questions, please contact our support team through our Contact Us page.
MR. 1989 Premium Leather’s
Premium Wallets • Shoes • Slippers • Belts • Bags
Last Updated: August 2026